Refund policy

RETURN, REFUND & EXCHANGE POLICY

All our jewellery is handmade with care and attention to detail. Since each piece is individually crafted, slight variations in colour, texture, shape and finish are natural and should not be considered defects.

No Returns, Refunds or Exchanges
All purchases are final sale. We do not accept returns, provide refunds or offer exchanges once an order has been placed.

Damaged or Incorrect Orders
If you receive a product that is damaged, defective or different from the product ordered, please contact us a

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at negimanika9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at negimanika9@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at negimanika9@gmail.com.

t https://wa.me/919346424983 within 48 hours of delivery with clear photographs/videos of the product and its packaging.

After verification, we will assess the issue and, where appropriate, arrange a replacement of the same product.

Customised & Personalised Jewellery
Customised, personalised and made-to-order products cannot be cancelled, returned, refunded or exchanged.

Change of Mind
We do not accept returns or exchanges due to change of mind, incorrect selection of size/colour/design, or any other reason unrelated to a product defect or fulfilment error.

By placing an order with us, the customer acknowledges and accepts this policy.